Returns & Exchanges
Refund:
You will receive your money within 24 hours of receiving the returned item directly to your chosen payment method.
Exchange:
If you would like to exchange an item, please let us know in your email which item you would prefer to receive instead.
Damaged or Defective Items:
If your product is damaged or defective, please send us an email at support@studiosflora.de with a brief description of the issue and a photo of the defect attached.
Start return
IMPORTANT: A return may only be requested after the goods have been received
Return to:
Flora Studio
17 Jiabin Road
Dongguan City
Guangdong Province 523750
China
Phone: +86 13713636084
Here's how returns work:
1. Pack your items carefully
2. Include your order number
3. Send the parcel to the address listed above
4. Your refund will be processed within 2-4 business days