Terms of service

General Terms and Conditions (GTC)

1. Scope
These GTC apply to all orders placed via our online shop and are addressed exclusively to consumers. A consumer is a natural person who enters into legal transactions for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. Entrepreneurs are natural or legal persons acting in the exercise of their commercial or self-employed professional activity. Please note that non-compliance with these GTC constitutes a breach of contract, which may lead to the rejection of returns or replacement deliveries. We ask you to first resolve any issues directly with us before contacting payment service providers such as PayPal or Klarna.

2. Contract partner, conclusion of contract, and correction options
By listing the products in our online shop, we make a binding offer to conclude a contract. You can place the products in the shopping basket without obligation and change your entries at any time before completing the order. The contract is concluded when you click the order button. After submitting the order, you will receive a confirmation by email. Please note that our legal notice does not serve as a return address. Our 30-day money-back guarantee does not replace the statutory right of withdrawal. For general returns due to dissatisfaction, a 14-day right of return applies. Outstanding payments must be paid immediately and within up to 7 days. IMPORTANT:
The delivered item may differ from your order in the size label, as we use international sizing. This deviation concerns the label only, not the measurements. The stated measurements are always correct and match regardless of the size label.
Example: You order 3XL but receive 2XL - this is the same size with identical measurements, only with a different international label. Do not worry: you will always receive exactly the measurements or size you ordered.

3. Contract language and storage of contract text
The contract language is German. We store the contract text and send you the order details and our GTC in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery conditions

We offer free shipping to Germany, Austria, and Switzerland. Shipping is carried out exclusively by post; collection in person is not possible. Deliveries to parcel lockers are excluded. If an order is nevertheless addressed to a parcel locker or an incorrect delivery address results in non-delivery or return, we will charge a shipping fee for redelivery, the amount of which depends on the parcel weight. Important: Refusal to accept delivery does not count as a return and does not entitle you to a refund. Parcels that are deliberately not accepted will be destroyed; the full purchase amount remains due.

5. Payment methods
The following payment methods are available in our shop:

  • Advance payment: After selecting this payment method, you will receive our bank details by email. The goods will be shipped after receipt of payment.

  • Credit card: You provide your credit card details and the payment is automatically processed after authentication.

  • PayPal: You will be redirected to PayPal to confirm the payment. In the event of a dispute, a processing fee may apply. If a dispute is opened by the customer with PayPal, an additional processing fee will apply regardless of the outcome. These costs will be charged to the customer, as they are passed on by us. If PayPal issues a refund despite proper delivery or a refused return by the customer, the full amount must also be repaid.

  • Klarna: We accept no liability for reminder fees or late payments by the customer to the respective payment provider. Please note that if a dispute is opened by the customer with Klarna, an additional processing fee will apply regardless of the outcome. These costs will be charged to the customer, as they are passed on by us. If Klarna issues a refund even though delivery was properly made or the customer refuses the return, the full amount must also be reimbursed.

  • Apple Pay: Payments are possible via the Safari browser. You must authenticate yourself and confirm the payment.

  • Giropay: After ordering, you will be redirected to your bank's website to confirm the payment.

  • Paydirekt: You will be redirected to the paydirekt website to confirm the payment.

  • Amazon Pay: You can choose your delivery address and payment method stored with Amazon before completing the order process.

6. Retention of title
The goods remain our property until full payment has been made.

7. Warranty and guarantees
The statutory liability for defects applies. In the case of used goods, claims for defects are excluded one year after delivery. Further limitations do not apply to claims arising from damage to life, body, or health or in cases of intentional breach of duty. Damage caused by improper use, natural wear and tear, or insufficient care is not covered by the statutory warranty. This includes in particular external influences such as contact with water, sweat, sunlight, or chemical substances (e.g. perfume, creams, or cleaning agents). Our legal notice refers to an online service used specifically for each country. Please note that the colour of an alloy may change if handled improperly. This does not constitute a defect within the meaning of the warranty and does not give rise to any liability claim against the seller. Digital products, in particular e-books, are excluded from exchange and refund. By completing the purchase and making the download available, the customer expressly agrees that performance of the contract begins and that the right of withdrawal for digital content expires. If a free e-book is provided to the customer as part of an order (e.g. as a gift, bonus, or free add-on from a certain order value) and the main order is subsequently returned, refunded via the payment provider, or payment is refused, the regular retail price (RRP) of the e-book will be charged in full. This applies once the digital product has been made available or downloaded. The offsetting or subsequent charge is binding and independent of the outcome of the refund of the main order. A warranty only applies if a verifiable defect was already present upon receipt of the goods. We also point out that colours and lighting conditions in images may differ from the actual appearance - such deviations do not constitute grounds for complaint. The contract is concluded with gnbos limited gbnos limited, flat 2304, 23/f ho king comm centre, 2–16 fa yuen street, mong kok. Our goods are shipped to the customer from Asia. We are not a German company and do not have a location in Germany; this can be verified using the respective tracking number. Returns must be sent to the respective warehouse from which the goods were originally dispatched. In the event of an approved return, the buyer undertakes to package the parcel securely and send it to our warehouse. The return costs are not covered by us. By making a purchase, you accept our General Terms and Conditions (GTC) as well as the right of withdrawal.

8. Liability
We are liable without limitation for damages caused by us, our legal representatives, or vicarious agents in the event of injury to life, body, or health, as well as in cases of intentional or grossly negligent breach of duty. In cases of slight negligence, liability is limited to foreseeable damage. Returns are possible within 30 days, postage is borne by the buyer.

9. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: ODR platform. We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board. The competent body is the General Consumer Arbitration Board of the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.